Help Center
Everything you need to know about setting up monitors, receiving alerts, and managing your ApexUptime account.
Monitoring & Checks
How often are my websites checked?
It depends on your plan. Free users are checked every 3 minutes. Solo plan users get 30-second checks, while Team and Scale plans enjoy ultra-fast 15-second interval checks for maximum reliability.
What happens during an outage?
When our edge network detects a failure (Timeout or non-200 HTTP code), we first verify it from a secondary location to prevent false positives. If confirmed, we immediately record an Incident and trigger your configured alerts.
Can I monitor databases?
Yes! By selecting a TCP Monitor, you can ping PostgreSQL, MySQL, Redis, or any raw TCP socket to ensure the port is open and accepting connections.
Do you monitor SSL certificates?
Yes, on all paid plans we automatically check your SSL/TLS certificates and will alert you 7, 3, and 1 day before expiration.
Alerts & Integrations
Where can I receive alerts?
We support Email, Discord, Slack, Microsoft Teams, and Custom HTTP Webhooks. You can configure multiple alert channels for a single monitor.
What are Maintenance Windows?
If you have planned downtime (e.g., server upgrades), you can schedule a maintenance window. During this time, the monitor will be paused, and no alerts will be sent, preventing false alarms.
Status Pages
What is a Status Page?
A Status Page is a public dashboard you can share with your customers. It displays real-time uptime bars, current system status, and incident history, helping you build trust and reduce support tickets during an outage.
Can I use my own domain?
Yes, custom domain support for Status Pages is available on Team and Scale plans. You can easily map status.yourcompany.com to your ApexUptime Status Page via CNAME record.